Refund policy
Last updated: 05/10/2025
Our Return Policy
At VERODA, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 14 days of receipt.
Return Conditions
To be eligible for a return, your item must be:
- Unused and in its original condition
- In its original packaging
- Accompanied by proof of purchase
Please note: Opened or used products cannot be returned for hygiene and safety reasons.
Return Process
- Contact us via the help button or email us to request a return
- We will provide you with return instructions
- Package your item securely in its original packaging
- Ship the item back to us at your expense
- Once we receive and inspect your return, we'll notify you
Return Shipping Costs
Customers are responsible for return shipping costs. We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items without tracking.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 14 days and automatically credited to your original payment method.
Please note: It may take additional time for your bank or credit card company to process the refund.
Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Products without original packaging
- Products returned after 14 days
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Contact Us
If you have any questions about returns, please contact us:
- Via the help button on our website
- Email: support@verodacosmetics.com