Shipping policy
Last updated: 05/10/2025
Shipping Information
We offer worldwide shipping on all orders. All packages come with tracking for your convenience.
Processing Time
Orders are typically processed within 1-2 business days (Monday-Friday, excluding public holidays).
Please note: During peak periods (sales, holidays), processing may take slightly longer.
Delivery Times
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Please note: Delivery times are estimates and not guaranteed. Delays may occur due to customs, weather, or courier issues.
Tracking Your Order
Once your order is dispatched, you will receive:
- Shipping confirmation email
- Tracking number
- Link to track your parcel
You can also track your order through your account on our website.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery destination
- Order weight and size
- Shipping method selected
Free shipping offers (when available) will be applied automatically at checkout.
Customs and Import Duties
For international orders:
- Customers are responsible for any customs duties or import taxes
- These charges are not included in our prices
- Charges vary by country and are collected upon delivery
We are not responsible for delays caused by customs clearance.
Delivery Issues
Missing Packages: If your tracking shows delivered but you haven't received your order:
- Check with neighbours or building reception
- Verify the delivery address in your order confirmation
- Contact us within 48 hours - we'll help resolve the issue
Damaged Packages: If your order arrives damaged:
- Take photos of the packaging and product
- Contact us immediately
- Do not discard the packaging - it may be needed for claims
Undeliverable Packages
If a package is returned to us as undeliverable due to:
- Incorrect address
- Failed delivery attempts
- Refusal of delivery
You will be responsible for reshipping costs or may request a refund (minus original shipping costs).
Order Modifications
Once an order is placed, we cannot guarantee modifications. Contact us immediately if you need to change:
- Shipping address
- Order contents
If the order has already been dispatched, changes cannot be made.
Contact Us
For shipping enquiries, please contact us via the help button or email: support@verodacosmetics.com